FAQs

Frequently Asked Questions

 

Updated July 14, 2020

 

 

What is Safe Resell?

Safe Resell is a new website that allows you to buy and sell to your neighbors. With our prepaid cashless system, Safe Resell allows you to leave cash at home, to reduce theft, increase integrity and to provide a safer way to buy and sell items locally. 

How does it work?

We wanted to take out the risk of exchanging cash during local exchanges. We created a prepayment method that will deter the bad guys from trying to rob you for your cash or for your item. A buyer prepays for the item with the funds that they have added to their online wallet, and meets up with the seller. The item the seller posts will have a 4-digit code attached to it. Once the item is examined and the buyer still wants to purchase it, the seller will give the buyer the 4-digit item code. The buyer will enter that code in, along with their own code, to complete the transaction.

What are the steps to buy an item?

1.Search for an item you are looking to purchase, make sure you choose the correct location as well

2. Click on “buy now” option on the right (be sure to reach out to buyer prior to this if you have any questions.) If you do not have enough funds in your wallet, you will need to add funds. Please be sure to take into consideration the 10% service fee. This item will now be in your pending purchases under your profile.

3. Meet up with the buyer. Connect with him via email or the phone number the seller provides to figure out a SAFE AND PUBLIC location.

4. Examine the item to make sure it is as described, if all looks good, ask the seller for the 4-digit item code. 

5. Click on “purchase now”, enter the 4-digit code received from seller, then enter your own 4-digit personal code located in your profile, and you are all set!

Please review video at the bottom of the homepage

What are the steps to sell an item?

1. Click on “post an item” on the top right

2. Upload your item pictures and fill out all the information

3. Wait until a buyer contacts you regarding that item. Make sure the buyer that you are planning on meeting up with is listed in pending purchases. You will be able to see that under your “My Products” tab in your profile

4. Meet up with the buyer, let the buyer examine the item, if all is well, give the buyer the item code.

5. Make sure the code is entered before leaving the area, if the buyer doesn’t want to buy the item, do not give them the code. 

Please review video at the bottom of the homepage

How do I add money to my wallet?

To add money to your wallet, go to your profile, under my wallet section, type in the amount that you want to add to your wallet, click on add cash and follow the steps to add the money to your wallet. You will use your wallet to pay for items on the website. Be sure to enter in the correct information. 

How do I transfer money from my wallet to my account?

All you have to do is go under your profile, go to the transfer tab and type in the amount you want to transfer and hit “transfer now”. Once that is done, we will initiate the transfer. Please be sure your account information is correct (under the profile tab in your “my profile” section). If any issues arise, we will be in contact with you. Please allow 3-5 days for the funds to appear in your account.

How do I know my payment information is secured?

We do not save any information on our server, all of the information and transaction is done through Paypal, a trusted online payment company. Visit www.paypal.com for more information.

What happens if the item is not as described?

If you meet up with the seller and the item is not as described simply go to your pending purchases on your profile, find the item and click on “return funds to wallet”. Your funds will be returned to your wallet within 24-48 hours. (excluding Sundays).

Does it cost money to use Safe Resell?

Unfortunately, in order to keep this site up and running we do need some sort of funds. The best way we thought would work is to charge 5% per item for both the seller and buyer. For example, if a seller posts an item for $100, the buyer will pay $105 and the seller will receive $95. 

How can my item be a featured item?

Safe Resell will randomly choose items to be featured on our homepage. If you would like your item to be featured please reach out to us at : Contact@saferesell.com. There is no fee for a featured item. Featured items will be chosen at our discretion.

 

What happens if I cannot sell my item?

Safe Resell may reach out to you to buy your item as we see fit. If you’d like us to purchase your item, please feel free to reach out to us and we will see if it makes sense for us. 

 

If you have any further questions feel free to reach out to us on the contact page or via email at: support@saferesell.com

 

Remember, Buy Smart, Be Safe!